Bill Dickenson, CAST Solution Delivery Director, for an in-depth discussion around the importance and best practices of using analytics to benchmark. While there are many lines of business that can be measured, this session explores where you should be looking, suggested methodologies to follow and the types of data that have proven to help organizations achieve their goals. Are you benchmarking against industry trends, or against your own progress? Hear from the expert himself and find out:
Director of Solution Delivery, CAST
Bill has had global responsibilities over the full range of IT including solution development, solution offerings and leading global teams. He has spent a career working with C-level executives on business case development, services strategy, program and vendor management, business process re-engineering, outsourcing engagements and implementation approaches. Prior to CAST, Bill was an independent consultant with Strategy On The Web and former VP of Application Management Services for IBM, bringing decades of experience in application development, maintenance and integrated operations. Bill has professional experience with multiple industry verticals such as Ciber, IBM, PwC, CSC, DuPont in operations, new business development and executive leadership.